UneeQ is a New Zealand-based technology company specialized in creating digital humans - AI-powered virtual beings with realistic appearances and interactive capabilities. The company provides a platform that enables businesses to create, animate, and manage digital human interfaces for customer engagement.
Overview
Founded with the vision of humanizing digital experiences, UneeQ has emerged as a leader in the digital human platform space. The company combines artificial intelligence, natural language processing, and advanced animation technologies to create lifelike digital humans that can interact with users in real-time conversations across multiple channels.
Core Technologies
UneeQ’s platform incorporates several proprietary technologies:
- Synanim™: A real-time animation engine that renders facial expressions, lip-syncing, and gestures for digital humans, creating natural visual reactions that align with dialogue
- Synapse™: An intelligent orchestration engine that manages the conversational capabilities of digital humans, interfacing with AI language models while ensuring responses remain appropriate, accurate, and adhere to guidelines
- Digital Human Creator: Tools for designing and customizing the appearance and personality of digital humans
- Cross-Platform Deployment: Capabilities to deliver digital humans via web, mobile applications, or specialized hardware like holographic displays
Notable Implementations
- Sama for Qatar Airways: Created the world’s first AI digital human cabin crew member, providing customer service across multiple platforms
- Florence for WHO: Developed a digital health worker for the World Health Organization to provide guidance on healthy living and COVID-19 information
- Digital Brand Ambassadors: Created various digital human representatives for brands across industries
Business Applications
UneeQ’s technology has been applied across various sectors:
- Customer Service: Creating 24/7 available digital assistants for businesses
- Healthcare: Developing digital health advisors for patient engagement
- Financial Services: Building digital financial consultants
- Retail: Implementing virtual shopping assistants
- Education: Creating interactive digital teachers and guides
Approach to Digital Human Design
UneeQ emphasizes creating digital humans that foster genuine connections rather than just functional interactions. Their design philosophy includes:
- Developing distinct personalities and backstories for digital humans
- Incorporating cultural elements relevant to the brand or audience
- Focusing on emotional connection through facial expressions and body language
- Balancing realism with approachability to avoid the “uncanny valley” effect
Connections
- Creator of Sama Digital Cabin Crew for Qatar Airways
- Utilizes Emotional AI in their digital human interfaces
- Advances Digital Twins technology for customer interaction
- Related to AI Companionship in commercial applications
- Connected to Holographic AI Companions through their display technologies