Contact Far Horizons for Technical Assistance and Support
When you’re implementing cutting-edge AI and emerging technology solutions, having reliable technical support can mean the difference between breakthrough success and frustrating delays. At Far Horizons, we understand that technical assistance isn’t just about fixing problems—it’s about ensuring your innovation initiatives move forward with confidence and clarity.
Understanding Our Technical Support Approach
Far Horizons brings the same systematic excellence to customer support that we apply to innovation projects. Just as we believe you don’t get to the moon by being a cowboy, we know that effective technical assistance requires structured processes, clear communication, and responsive expertise.
Our technical support philosophy centers on three core principles:
Proactive Guidance - We provide technical assistance that anticipates common challenges before they become blockers, helping you navigate complex AI implementations with confidence.
Systematic Problem-Solving - When technical issues arise, we apply the same methodical approach that defines our innovation work, diagnosing root causes rather than applying quick fixes.
Knowledge Transfer - Our customer support aims to build your team’s capabilities, ensuring you become increasingly self-sufficient while having expert backup when needed.
Types of Technical Assistance Available
For Active Clients
If you’re currently engaged in a consulting project or LLM Residency with Far Horizons, technical support is integrated directly into your service agreement. Our technical assistance for active clients includes:
Implementation Support - Direct technical help with AI pipeline development, integration challenges, and deployment issues. Whether you’re building retrieval-augmented generation (RAG) systems, implementing workflow automation, or establishing AI governance frameworks, our team provides hands-on technical assistance.
Architecture Consultation - Technical support for design decisions, technology stack selections, and system architecture questions. We help you make informed choices that balance innovation ambition with practical reliability.
Troubleshooting and Debugging - When unexpected issues arise, our technical support team applies systematic diagnostic methods to identify and resolve problems efficiently.
Performance Optimization - Technical assistance with scaling challenges, performance bottlenecks, and efficiency improvements as your AI solutions move from prototype to production.
Best Practices Guidance - Customer support that extends beyond immediate technical questions to provide strategic guidance on industry standards, security considerations, and long-term maintainability.
For LLM Adventure Players
Our free LLM Adventure game helps users develop prompt engineering skills through interactive gameplay. While the game is designed to be self-guided, we offer technical support for common issues:
Browser Compatibility Help - Technical assistance if you experience issues accessing or playing LLM Adventure in your browser. The game works best in modern browsers with JavaScript enabled.
Gameplay Questions - Customer support for understanding game mechanics, level objectives, or how to improve your prompt success rates. Remember, the game tracks your progress automatically—if you’re seeing improvement, you’re on the right track!
Progress Tracking Issues - Technical support if your game progress isn’t saving correctly or you need to reset your advancement through the 10 levels.
Educational Resources - While playing, you might want deeper technical assistance understanding prompt engineering concepts. We can point you toward additional learning resources and best practices.
For Prospective Clients and General Inquiries
If you’re exploring whether Far Horizons is the right partner for your innovation initiatives, our technical assistance begins before any formal engagement:
Technology Assessment Questions - Customer support to help you understand whether specific technologies align with your business objectives. We provide honest, unbiased technical assistance even if it means recommending approaches outside our core services.
Scoping Discussions - Technical support for understanding project complexity, timeline estimates, and resource requirements. Our systematic approach allows us to provide realistic assessments rather than optimistic guesses.
Methodology Questions - Customer support explaining our systematic innovation process, how we reduce implementation risk, and what makes our approach different from traditional consulting or fast-moving startups.
How to Get Technical Help
Primary Support Channels
Email Support - For detailed technical assistance requests, email us at hello@farhorizons.io. This channel works best when you can provide context, screenshots, error messages, or specific details about your technical challenge. Our customer support team typically responds within one business day.
Consultation Booking - For more substantial technical assistance needs or to discuss potential engagements, schedule a consultation at cal.com/team/far-horizons/chat. These sessions provide dedicated time for in-depth technical discussions and strategic guidance.
Active Project Channels - Clients engaged in LLM Residency programs or ongoing consulting projects receive dedicated communication channels (Slack, Microsoft Teams, or your preferred platform) for real-time technical support and collaboration.
What to Include in Your Support Request
To help us provide the most effective technical assistance, include these details when reaching out for customer support:
Context - Describe what you’re trying to accomplish and why it matters to your business objectives.
Specific Challenge - Clearly articulate the technical issue, question, or obstacle you’re encountering.
What You’ve Tried - Share approaches you’ve already attempted. This helps our technical support team avoid suggesting solutions you’ve already ruled out.
Environment Details - For implementation issues, include relevant technology stack information, versions, deployment environment, and any error messages.
Urgency Level - Let us know if this is blocking critical work or if you’re planning ahead for future initiatives.
Expected Response Times
We maintain realistic, reliable response time commitments rather than making promises we can’t keep:
Email Inquiries - Technical assistance requests sent to hello@farhorizons.io receive initial responses within one business day (Monday-Friday, European time zones). Complex technical support questions may require additional time for thorough investigation.
LLM Adventure Support - Customer support for the free LLM Adventure game typically responds within two business days. For most gameplay questions, you’ll find the answers through experimentation—that’s part of the learning experience!
Active Client Support - Teams engaged in LLM Residency programs or consulting engagements receive technical assistance based on their service agreement, often with same-day response times for urgent issues.
Consultation Scheduling - When you book a consultation through cal.com, you’re selecting a time that works for both parties, ensuring dedicated technical support when you need it.
Self-Service Resources
Before reaching out for technical assistance, you might find answers through our available resources:
LLM Adventure Game - Our free browser-based game at farhorizons.io teaches prompt engineering fundamentals through hands-on practice. Most players achieve 38% improvement in prompt success rates after completing all 10 levels.
Website Content - Our main site provides detailed information about our systematic innovation methodology, service offerings, and approach to AI implementation. The content is designed to answer common questions about our technical assistance capabilities.
Published Articles and Case Studies - We regularly share insights about AI implementation, systematic innovation, and lessons learned from real-world projects. These resources provide valuable technical assistance for teams navigating similar challenges.
Technology Evaluation Frameworks - For prospective clients, understanding our 50-point technology assessment methodology helps clarify how we approach innovation decisions systematically.
When Technical Support Becomes Partnership
Many of our long-term client relationships began with simple technical assistance inquiries. When you reach out for customer support, you’re not just getting answers to immediate questions—you’re starting a conversation about how systematic innovation could transform your organization’s capabilities.
We view every technical support interaction as an opportunity to demonstrate our commitment to disciplined excellence and practical results. Whether you’re troubleshooting an LLM Adventure level, evaluating AI implementation approaches, or navigating complex enterprise innovation challenges, our technical assistance reflects the same systematic methodology we bring to major consulting engagements.
Geographic and Temporal Considerations
Far Horizons operates as a post-geographic consultancy with team members distributed across multiple time zones. While our primary response times align with European business hours (we’re legally based in Tallinn, Estonia), we frequently support clients worldwide through asynchronous communication and scheduled consultations.
This global perspective means our technical assistance often draws on experiences across 40+ countries and diverse regulatory environments. When you ask for customer support regarding compliance, localization, or international deployment, you’re tapping into genuinely global expertise.
Start Your Technical Assistance Journey
Don’t let technical uncertainty slow your innovation momentum. Whether you need immediate help with a specific challenge or strategic guidance for long-term AI adoption, Far Horizons provides technical support grounded in systematic excellence.
Ready to get technical assistance?
- Email us at hello@farhorizons.io with your questions or challenges
- Schedule a consultation at cal.com/team/far-horizons/chat for dedicated discussion time
- Try LLM Adventure at farhorizons.io to build your prompt engineering skills
Remember: You don’t get to the moon by being a cowboy. Effective technical assistance, like successful innovation, requires systematic approaches and reliable expertise. Far Horizons provides both.
Far Horizons is a systematic innovation consultancy specializing in AI and emerging technology implementation. We help enterprises adopt cutting-edge capabilities through proven methodologies that balance ambition with discipline. Learn more at farhorizons.io.