Contact Far Horizons for Technical Assistance
When implementing cutting-edge AI solutions, reliable technical support means the difference between breakthrough success and frustrating delays. We ensure your innovation initiatives move forward with confidence and clarity.
Our Technical Support Approach
Just as we believe you don't get to the moon by being a cowboy, effective technical assistance requires structured processes, clear communication, and responsive expertise.
Proactive Guidance
We anticipate common challenges before they become blockers, helping you navigate complex AI implementations with confidence.
Systematic Problem-Solving
When technical issues arise, we apply methodical approaches that define our innovation work—diagnosing root causes rather than applying quick fixes.
Knowledge Transfer
Our support builds your team's capabilities, ensuring you become increasingly self-sufficient while having expert backup when needed.
Types of Technical Assistance
We provide tailored support based on your relationship with Far Horizons.
Implementation Support
Direct help with AI pipeline development, integration challenges, and deployment issues—from RAG systems to workflow automation.
Architecture Consultation
Support for design decisions, technology stack selections, and system architecture that balance innovation with reliability.
Troubleshooting & Debugging
Systematic diagnostic methods to identify and resolve unexpected issues efficiently.
Performance Optimization
Assistance with scaling challenges, bottlenecks, and efficiency as solutions move from prototype to production.
Best Practices Guidance
Strategic guidance on industry standards, security considerations, and long-term maintainability.
Our free LLM Adventure game helps users develop prompt engineering skills. While self-guided, we offer support for common issues.
Browser Compatibility
Help if you experience issues accessing LLM Adventure. Works best in modern browsers with JavaScript enabled.
Gameplay Questions
Support for understanding game mechanics, level objectives, or improving your prompt success rates.
Progress Tracking
Help if your game progress isn't saving correctly or you need to reset your advancement.
Educational Resources
Pointers to additional learning resources and prompt engineering best practices.
Technical assistance begins before any formal engagement. We provide honest guidance even if it means recommending approaches outside our core services.
Technology Assessment
Understand whether specific technologies align with your business objectives—honest, unbiased guidance.
Scoping Discussions
Realistic project complexity, timeline estimates, and resource requirement assessments.
Methodology Questions
Understanding our systematic innovation process and what makes our approach different.
How to Get Technical Help
Choose the channel that best fits your needs.
Best for detailed requests with context
Include screenshots, error messages, and specific details about your challenge. Typically responds within one business day.
hello@farhorizons.ioDedicated time for in-depth discussions
For substantial technical assistance needs or to discuss potential engagements. Schedule dedicated time with our team.
Schedule a CallFor active clients only
LLM Residency and consulting clients receive dedicated Slack, Teams, or preferred platform channels for real-time support.
Expected Response Times
We maintain realistic, reliable commitments rather than promises we can't keep.
Email Inquiries
1 business day
Complex questions may require additional investigation time.
LLM Adventure Support
2 business days
Most answers come through gameplay experimentation!
Active Client Support
Same day (urgent)
Based on your service agreement terms.
Consultation Scheduling
Your chosen time
Book a slot that works for both parties.
Primary response times align with European business hours (based in Tallinn, Estonia), with global support through asynchronous communication.
Self-Service Resources
Before reaching out, you might find answers through these available resources.
LLM Adventure Game
Free browser-based game teaching prompt engineering. Most players achieve 38% improvement after completing all 10 levels.
VisitWebsite Content
Detailed information about our systematic innovation methodology and service offerings.
Articles & Case Studies
Insights about AI implementation, systematic innovation, and real-world project lessons.
Technology Evaluation Frameworks
Understanding our 50-point technology assessment methodology.
Help us provide the most effective technical assistance by including these details:
Context
Describe what you're trying to accomplish and why it matters to your business objectives.
Specific Challenge
Clearly articulate the technical issue, question, or obstacle you're encountering.
What You've Tried
Share approaches you've already attempted so we avoid suggesting ruled-out solutions.
Environment Details
Include technology stack, versions, deployment environment, and error messages.
Urgency Level
Let us know if this is blocking critical work or planning for future initiatives.
Start Your Technical Assistance Journey
Don't let technical uncertainty slow your innovation momentum. Whether you need immediate help or strategic guidance, Far Horizons provides support grounded in systematic excellence.
"You don't get to the moon by being a cowboy. Effective technical assistance, like successful innovation, requires systematic approaches and reliable expertise."